Return Policy

Return & Refund Policy

At Madam Lust, I want you to feel completely confident in your purchase. If a piece doesn't quite match your vibe, or if it arrives in anything less than pristine condition, I am here to help.

The Hygiene Seal (Applicable Only to Earrings) For the health and safety of all my customers, every piece of Madam Lust earrings is sealed in a clear, transparent bag with a tamper-proof hologram sticker. Because the bag is totally clear, you can easily inspect the design, color, and size before opening it. If the hologram sticker has been peeled, torn, or altered in any way, the earrings are considered worn and are strictly non-returnable for hygiene reasons.

Trying On Bracelets & Bangles Unlike earrings, bracelets and bangles do not come with a sealed hygiene sticker. You are more than welcome to open and try these pieces on your wrist to see how they fit and look with your style. If you decide to return a bracelet or bangle, it must simply be returned in its original, unworn condition with all its luxury packaging intact.

Regional Return Policies

  • 🇺🇸 For US Muses (14-Day Return Window): We gladly accept returns for both change-of-mind and defects within our 14-day window. You have 14 days from the exact date your package is marked as "Delivered" by the carrier to request a return.
    • For Earrings: The item must be securely inside its original clear bag, and the tamper-proof hologram sticker must be completely intact and unbroken.
    • For Bracelets & Bangles: The item must show no signs of physical wear, scratches, or damage, and must be returned with its original cards and boxing.
  • 🇲🇾 For Malaysian Muses (Final Sale Policy): All orders placed and shipped within Malaysia are Final Sale. Due to local country logistics, we do not accept returns, refunds, or exchanges for change-of-mind, style preferences, or incorrect sizing. We kindly ask that you review all product images, dimensions, and descriptions carefully before purchasing.

Damaged or Defective Items (Worldwide)

I meticulously inspect every piece before shipping, but I know that things can happen in transit. If you open your package and discover that your jewelry is structurally damaged, defective, or the clasp is broken, I have you covered regardless of your location.

  • Reporting Windows: US orders must report defects within our 14-day delivery window. Malaysian orders must report transit defects within 5 days of delivery.
  • To File a Claim: Please email my support team at [email protected] with clear photos of the defect and your order number. Once verified, we will gladly arrange a local replacement (inventory permitting) or a full refund.
  • Note: Normal wear and tear, or damage caused by improper use or storage after delivery, does not qualify as a defect.

How to Start a Return (US Orders Only)

To initiate a domestic return, please email my support team at [email protected] with your Order Number in the subject line. If your return is approved, I will provide you with a pre-paid, free USPS return shipping label straight to your email along with instructions on how and where to send your package.

Item must be returned within 14 days from the date of return approval. Madam Lust covers 100% of the return shipping costs—there are zero return shipping fees or restocking fees for my US Muses.

Refund Processing

Once I receive and inspect your returned item to ensure conditions are met (verifying the earring hologram seal is intact or checking the pristine condition of the bracelet), I will process your refund. The funds will be automatically applied to your original method of payment within 5-7 business days, depending on your bank.